Welcome to the 𝑁𝑢𝑣𝑜𝑟𝑎𝑑™ website at https://nuvorad.com.

These Terms of Use explain the basic rules for browsing the website, using account features, submitting content, and interacting with us. For purchases, order processing, shipping, and after-sales service, please review our Terms and Conditions and the relevant policy pages.

Website Operator

This website is owned and operated by Shanghai Zhiqi Xuejing Intelligent Technology Co., Ltd. under the brand name 𝑁𝑢𝑣𝑜𝑟𝑎𝑑™.

The website features adult sleepwear and loungewear, including cotton sleepwear, satin sleepwear, plush loungewear, nightgowns, and robes. It also provides shopping information and customer support.

Responsible Website Use

You may browse products, compare styles, review sizing and care information, and use the shopping and inquiry features available on the website.

When using the website, do not:

• Impersonate another person or use someone else’s account or information without authorization.

• Submit fraudulent orders, falsified payment records, or fabricated evidence for customer service claims.

• Upload malicious software or interfere with the website, payment systems, or customer service systems.

• Bypass access restrictions or attempt to obtain nonpublic information belonging to other users or the store.

• Use automated tools to generate excessive traffic, disrupt website operations, or submit large amounts of spam.

• Publish unlawful, threatening, harassing, or rights-infringing content through the website.

We will address conduct that affects website security or normal service according to the circumstances.

Accounts & Information

If you use an available account feature, keep your information accurate and protect your login credentials.

Do not share passwords or provide verification codes to strangers claiming they can handle your order. If you discover unauthorized account use, contact us promptly and change your login information through the available account controls.

You are responsible for account activity you knowingly authorize. If unusual activity occurs, we will help investigate using the available records. We will not automatically assign all responsibility to you simply because an action occurred through your account.

Product Information & Intended Use

Style descriptions, measurements, and care guidance are provided to help you shop. Review the individual product page and garment label when making your decision.

Cuts, fabrics, and measurements may differ between styles. The fit or feel of one item should not be assumed to apply to another. Terms such as “relaxed,” “plush,” or “satin” do not indicate a uniform size, fiber composition, or suitable temperature range.

Products are primarily intended for adult sleep and activities at home. Unless explicitly stated on the product page, they should not be treated as garments with medical, therapeutic, or specialized protective functions.

We make reasonable efforts to maintain accurate website information. If you notice an error, contact us so we can review and correct it. If a purchased item differs materially from its description, you may still seek assistance under our after-sales policies and applicable consumer rights.

Website Content & Intellectual Property

Brand marks, text, images, videos, layouts, and other website content are owned by us or the relevant rights holders, or used within the scope of authorization.

You may view content, save product information needed for personal shopping, and share links to public pages. Without permission from the relevant rights holder, you may not copy website content for another store, impersonate our brand, or use it commercially in a way that infringes another party’s rights.

These terms do not restrict quotation, commentary, or other uses permitted by applicable law.

Product Reviews & User Submissions

If the website offers reviews or content submission features, share opinions based on genuine experience. Do not fabricate purchase experiences, impersonate others, or submit images you are not authorized to use.

Reviews may discuss sizing, cut, fabric feel, and at-home wear, and may express dissatisfaction. A negative opinion alone is not a violation of these rules.

Do not include shipping addresses, phone numbers, payment card details, or other information you do not want made public. When sharing try-on photos, respect your own privacy and the privacy of others.

For content you choose to submit publicly, you authorize us to store, display, and make necessary formatting adjustments within the scope explained at submission, for displaying reviews and providing related services. This authorization does not transfer ownership of your content. Promotional use beyond the original purpose requires appropriate additional authorization.

We may restrict or remove content involving spam, privacy violations, infringement, or other prohibited conduct and explain the reason where appropriate.

Third-Party Services & Links

The website may direct you to payment services, shipment tracking, or other third-party services. These services have their own terms and privacy notices, which you should review before using them.

Third-party providers operate their own services. This does not remove our legal responsibilities as the seller regarding orders, delivery, or after-sales service.

Website Availability & Maintenance

The website may temporarily become unavailable because of maintenance, updates, or technical issues. Features may also change. We will take reasonable steps to address problems affecting normal use.

If an interruption prevents you from checking a paid order or submitting a customer service request, contact us by email or phone. Temporary technical issues do not cancel your rights relating to a confirmed order.

Security Issues & Access Restrictions

To address reasonable security concerns, we may temporarily restrict an account or specific features and investigate where appropriate.

Any action should be proportionate to the issue. We will not restrict access to normal customer service solely because you make a complaint, request a refund, or exercise your consumer rights.

Personal Information & Privacy

Personal information associated with website use, inquiries, and purchases is handled according to our Privacy Policy.

Use the available privacy controls or contact us to submit privacy requests. Do not post privacy requests or sensitive information in public reviews.

Responsibility & Applicable Rights

These terms do not guarantee that the website will be free of technical errors at all times. They also do not exclude or limit responsibilities that we cannot lawfully disclaim.

These terms do not reduce consumer rights that cannot be waived by contract. Any restrictions on website use will apply only to the extent permitted by applicable law.

Changes to These Terms

We may update these Terms of Use as website features and operating needs change. Significant changes will be communicated appropriately, and consent will be obtained where required.

A change to this page will not, by itself, retroactively alter important purchase conditions for an already confirmed order.

Contact Us

If you notice a website error, unusual account activity, suspected infringement, or have questions about these terms, contact us:

Customer Support Email: service@nuvorad.com
Customer Support Phone: +86 130 4935 1490
Customer Service Hours: 8:00 AM–10:00 PM, Pacific Time (US & Canada).

Include the relevant page link, the time the issue occurred, and any necessary screenshots so we can investigate. Do not send passwords, verification codes, or full payment details.