Welcome to the 𝑁𝑢𝑣𝑜𝑟𝑎𝑑™ FAQ Center. Find answers to common questions about choosing sleepwear and loungewear, sizing, garment care, orders, shipping, and returns.

Products & Shopping

What does Nuvorad™ sell?

Nuvorad™ specializes in adult sleepwear and loungewear, including matching pajama sets, cami pajamas, nightgowns, robes, and casual lounge styles. Our current collections are Cotton Sleepwear, Satin Sleepwear, and Plush Sleepwear. Available styles are shown on our website.

What is the difference between the three collections?

Cotton Sleepwear focuses on natural-looking colors, textured surfaces, and relaxed everyday silhouettes.

Satin Sleepwear features smooth-looking surfaces, gentle sheen, and flowing shapes in solid colors, stripes, and animal prints.

Plush Sleepwear features fluffy-looking textures and soft colors for those who enjoy plush garments or are shopping for cooler days at home.

Check the individual product page and garment label for specific fabric composition, thickness, and style details.

Is all satin sleepwear made from silk?

No. “Satin” describes a weave or surface appearance and does not necessarily mean silk. Refer to the fiber composition listed on the product page and garment label.

Are products sold as complete sets or individual pieces?

Check the description of what is included in each listing. Pajama sets, individual nightgowns, and robes contain different items. Not everything shown in a styled image is necessarily included in your order.

Photos of matching couples’ styles may show different garments or multiple models. A photo alone does not mean you will receive two outfits. Refer to the product listing and selected options for the exact items included. If anything is unclear, contact us before ordering.

Are slippers, accessories, and furniture shown in the photos included?

Unless explicitly stated on the product page, slippers, jewelry, mugs, furniture, and other styling items are not included.

Will the color look exactly like the photos?

Photography lighting, screen brightness, and display settings can cause slight color differences. Review the color name, written description, and multiple images when available. If you receive an item that is clearly a different color from the option you ordered, contact us so we can investigate.

Sizing & Fit

How do I choose the right size?

Use the sizing information for the specific style rather than relying only on your usual size label.

If garment measurements are provided, compare them with pajamas or loungewear that fit you comfortably. Relevant measurements may include chest, shoulder width, top length, waist, hips, and inseam or pant length. Check whether the listed measurements refer to the body or the garment.

Does a relaxed fit work for every body type?

A relaxed fit still has a defined size range and will not fit every body type. Shoulder, chest, waist, and leg shapes also affect how a garment fits. Choose according to the specific measurements and your preferences.

Can I wear these products outside?

Our products are primarily intended for sleeping, relaxing at home, and everyday indoor activities. Some styles may work as casual outfits, but suitability for outdoor wear depends on coverage, design, and the setting.

Are these products suitable for children?

Our current collection is intended for adults. Adult styles should not be treated as children’s sleepwear. Follow the intended age group stated on the product page.

Washing & Care

Can I put my sleepwear in the washing machine?

Check the sewn-in care label first. Different fibers, trims, and fabric constructions may require different washing methods. Machine washing or hot-water washing is not suitable for every style.

If machine washing is permitted, follow the label’s instructions for water temperature, cycle, and use of a laundry bag.

Can satin or plush garments be tumble dried or ironed?

Follow the care label for the specific garment. High heat may affect the sheen, plush texture, or dimensions of some fabrics. Avoid high-temperature drying or ironing unless the label permits it.

How should I store my sleepwear and loungewear?

Make sure garments are completely dry before storing them in a clean, dry space. Avoid pulling on delicate straps or decorative details. Try not to keep plush garments tightly compressed for long periods.

Orders & Payments

How do I know my order was placed successfully?

Check the order completion page and look for an order confirmation in the email account used at checkout. Please also check your spam folder.

If you have paid but cannot find a confirmation, contact service@nuvorad.com with your checkout email address, name, and payment date or time. Do not send full payment card numbers, verification codes, or account passwords.

What payment methods are accepted?

Available payment methods are displayed at checkout. Availability may vary by region, currency, or payment provider. Refer to our Payment & Security page for more information.

Can I change my address or items, or cancel my order?

Email us as soon as possible with your order number and the changes you would like to request. Whether we can make changes or cancel an order depends on its processing and shipping status. A request does not mean the change or cancellation is complete. Please wait for our confirmation after we review your order.

Shipping & Packages

How long does processing and delivery take?

Order processing and transit are separate stages. Refer to our Shipping Policy for processing times, estimated delivery times after dispatch, and applicable destinations.

Estimated delivery times are not guaranteed arrival dates. Actual timing may be affected by the destination, carrier, holidays, or customs processing.

How much does shipping cost?

Check our Shipping Policy and the applicable charges displayed at checkout. Any free-shipping offer or minimum order requirement is subject to the terms published at the time.

How can I track my delivery?

Check your order-related emails or order page for available shipping information. If you have a tracking number, you can use it on the relevant carrier’s website. If tracking is unavailable or has not updated, contact us for help.

Tracking says “Delivered,” but I have not received my package. What should I do?

First, confirm the shipping address and check your doorstep, mailbox, building management office, and any location where someone may have accepted the package for you. If you still cannot find it, email us with your order number and tracking information so we can help investigate.

A “Delivered” tracking status does not mean your concern requires no further attention.

Returns & Product Issues

Can I request a return if the size does not fit or I do not like the style?

Review our Return & Refund Policy for the request deadline, required item condition, and eligibility requirements.

Sleepwear and loungewear are worn close to the body. When trying on an item, keep it clean and avoid stains, perfume odors, washing, or use that changes its original condition. Return eligibility depends on the policy and the item’s actual condition.

What should I do if my item arrives damaged, defective, or incorrect?

Contact service@nuvorad.com with your order number, a description of the issue, and clear photos. Retain the relevant packaging and labels. We will review the situation and provide an appropriate solution based on the issue.

Can I send a return directly to your business address?

Please do not send items back before receiving return instructions. Our business address is not necessarily the return address for your order. The appropriate address and shipping requirements will be provided in the relevant instructions.

Where will my refund be sent, and when will it arrive?

Refer to our Return & Refund Policy for the refund method and processing timeframe. Your payment provider’s posting time may differ from our processing time. If you have questions about an approved refund, contact us with your order number.

Contacting Customer Support

How can I contact Nuvorad™?

Customer Support Email: service@nuvorad.com
Customer Support Phone: +86 130 4935 1490
Customer Service Hours: 8:00 AM–10:00 PM, Pacific Time (US & Canada).

For order inquiries, include your order number. To help us follow the same issue, please continue replying in the original email thread.