Privacy Policy

Last Updated: October 8, 2026

This Privacy Policy explains how personal information is collected, used, shared, and retained when you visit https://nuvorad.com, purchase π‘π‘’π‘£π‘œπ‘Ÿπ‘Žπ‘‘β„’ sleepwear and loungewear, or contact us. It also explains how you can submit privacy requests.

This website is owned and operated by Shanghai Zhiqi Xuejing Intelligent Technology Co., Ltd. In this policy, β€œwe,” β€œus,” and β€œour” refer to the company and the Nuvoradβ„’ store it operates.

Information We Collect

Information You Provide

Depending on the services you use, we may collect:

  • Contact information: Your name, email address, and phone number.

  • Order and delivery information: Billing and shipping addresses, purchased products, selected sizes and colors, order amounts, and order history.

  • Payment-related information: Payment status, payment method, and transaction reference numbers. Full payment details are processed by your selected payment provider through its payment process.

  • Customer service information: Inquiries, email correspondence, and photos or other materials submitted to explain product or delivery issues.

  • Account information: If you use an available account feature, this may include account details and related preferences.

  • Subscription information: If you subscribe to marketing emails, this may include your email address and subscription choices.

When asking about sleepwear sizing, you may voluntarily provide relevant body or garment measurements. We use this information to answer your shopping questions. Providing it is not required to browse the website or make a purchase. Please do not submit unrelated health information, identity documents, or intimate photos.

Information Generated When You Use the Website

The website and related services may use cookies or similar technologies to collect device and browser information, IP addresses, pages visited, shopping cart activity, access times, and website interaction records.

The information collected depends on the features you use, your privacy choices, and the tools enabled on the website.

Information from Service Providers

Payment providers, shipping providers, and website technology providers may supply payment results, delivery updates, transaction risk alerts, or technical records to help us process orders and maintain the website.

How We Use Information

Depending on the circumstances, we use information to:

  • Receive, process, and fulfill orders.

  • Arrange delivery and send order and shipping notifications.

  • Answer questions about styles, sizing, fabrics, and garment care.

  • Review damaged items, incorrect products, returns, and refund requests.

  • Manage account or subscription services you choose to use.

  • Maintain the website, identify unusual transactions, and prevent misuse.

  • Understand website usage and improve product information and the shopping experience.

  • Send marketing communications where we have the required consent or another applicable basis.

  • Meet applicable recordkeeping, tax, or other legal obligations and resolve disputes.

Your order contact details may be used for necessary transaction notifications. Unsubscribing from marketing does not automatically stop order confirmations, shipping updates, or customer service messages.

Where applicable law requires a specific legal basis, we rely on the basis appropriate to the purpose, such as performing a contract, meeting legal obligations, consent, or legitimate interests following an appropriate assessment.

Sharing Information

To provide our services, we may share relevant information with the following categories of recipients:

Website and technology providers
Providers supporting store hosting, checkout, system maintenance, and customer service tools.

Payment providers
Providers handling payments, refunds, transaction verification, and payment disputes.

Shipping and fulfillment partners
Partners preparing, shipping, transporting, and delivering orders. Information typically includes the recipient’s name, address, contact details, and necessary order information.

Analytics and marketing providers
Where the relevant tools are enabled and applicable consent or other requirements are met, providers supporting website analytics, marketing measurement, or advertising.

Professional advisers and legally authorized recipients
Recipients involved in accounting, legal matters, valid legal requests, or protecting relevant rights, to the extent necessary.

If a merger, acquisition, or business transfer occurs, relevant information may be transferred as part of the transaction, subject to applicable confidentiality and data protection requirements.

Shopify and Our Store

Our store uses Shopify’s e-commerce platform services. When you visit the website or make a purchase, Shopify processes relevant personal information to support store operations and transactions.

If Shopify Network Intelligence or related Enhanced Services are enabled, Shopify may also combine information about your interactions with our store, other merchants, and Shopify to provide those services. This processing may involve recipients located in other countries or regions.

You can learn more about Shopify’s practices and privacy choices here:

For store order, inquiry, and customer service information processed by us, you may also contact us directly.

Cookies and Privacy Choices

Cookies and similar technologies may be used to maintain your shopping cart, support checkout, remember preferences, and, where the relevant features are enabled, provide analytics or advertising.

You can manage cookies through your browser settings. Where the website displays cookie preference tools or data-sharing opt-out options, you can also use those tools to manage your choices. Where applicable law requires prior consent, nonessential tracking must be based on the required consent.

Restricting essential cookies may affect shopping cart, sign-in, or checkout functions. Choices made in one browser may need to be set again on other devices or browsers.

If the use of advertising technologies constitutes a β€œsale,” β€œsharing,” or targeted advertising under applicable privacy law, you may submit an opt-out request under the relevant rules and use the corresponding privacy options available on the website. You can also email service@nuvorad.com for assistance.

Marketing Emails and Product Reviews

If you subscribe to marketing emails, you can unsubscribe using the link in an email or contact us for assistance.

If you voluntarily submit product reviews, photos, or other content for public display, we will process those materials according to the stated purpose and display choices provided at submission. Do not include your shipping address, phone number, payment details, or other information you do not want made public in a review.

Retention and Security

How long we retain information depends on its purpose, order and customer service needs, dispute handling, and applicable recordkeeping requirements. A deletion request does not require us to immediately delete transaction records that we must retain by law.

We use technical and organizational measures appropriate to our business to limit unauthorized access, use, or disclosure. However, no method of online transmission or storage can guarantee absolute security.

Protect your account details and avoid sending full payment card numbers, verification codes, or passwords by regular email.

International Processing

We are located in China and provide services through Shopify, payment providers, and other partners. Your information may be stored or processed outside your country or region, where data protection rules may differ.

Where applicable law requires safeguards for international transfers, we will use appropriate arrangements to meet those requirements.

Your Privacy Rights

Depending on your location, applicable law, and the circumstances, you may have the right to:

  • Request access to or a copy of your personal information.

  • Correct inaccurate information.

  • Request deletion.

  • Restrict or object to certain processing.

  • Request data portability where applicable.

  • Withdraw consent for processing based on consent.

  • Opt out of sales, sharing, or targeted advertising covered by applicable law.

  • Appeal the handling of a privacy request or complain to a competent supervisory authority.

Submit requests to service@nuvorad.com, explaining your request and providing an email address or order number that helps us identify the relevant records. We may reasonably verify your identity, but we will not require information unrelated to that purpose.

We will handle requests within the timeframes and conditions required by applicable law. Some requests may be limited by legal obligations, transaction recordkeeping requirements, or other applicable exceptions. We will not unlawfully discriminate against you for exercising your privacy rights.

Children’s Information

Our products and services are intended for adult consumers. The website does not target children or require children to provide personal information.

If you believe a minor has provided information to us without appropriate authorization, contact customer support. We will review the matter and take appropriate action.

External Links

The website may link to payment providers, shipping providers, or other third-party websites. Those parties are responsible for information processing within their own services. Please review their privacy notices.

Policy Updates

We may update this policy as our business features or applicable requirements change and revise the date at the top of this page. Where a change requires additional notice or consent, we will follow the applicable requirements.

Contact Us

For questions about this policy or how personal information is handled, contact:

Trade Name: π‘π‘’π‘£π‘œπ‘Ÿπ‘Žπ‘‘β„’
Legal Company Name & Operator: Shanghai Zhiqi Xuejing Intelligent Technology Co., Ltd.
Website: https://nuvorad.com
Customer Support Email: service@nuvorad.com
Customer Support Phone: +86 130 4935 1490
Customer Service Hours: 8:00 AM–10:00 PM, Pacific Time (US & Canada).
Business Address: 6th Floor, Building 6, No. 2511 Huancheng West Road, Nanqiao Town, Fengxian District, Shanghai 201400, China.