AtΒ ππ’π£ππππβ’, we want you to understand product prices, your order total, and the payment process when shopping for sleepwear and loungewear.
This website is owned and operated by Shanghai Zhiqi Xuejing Intelligent Technology Co., Ltd.
Review Your Items Before Paying
Before placing your order, check the style, color, size, quantity, and items included in your purchase.
Matching pajama sets, individual nightgowns, and robes contain different items. Couplesβ styling photos and accessories shown in lifestyle images do not mean everything pictured is included. Refer to the product description and your selected options.
Also check your shipping address and email address so your order confirmation and delivery updates can reach you.
Available Payment Methods
Accepted payment methods are displayed at checkout. Available options may vary depending on your location, payment currency, or payment provider.
Complete your payment using a method offered at checkout. Do not transfer money to a personal account or an account outside the websiteβs checkout process based on an unverified email, text message, or social media message.
Product Prices & Order Totals
Product prices are shown on the product page and at checkout in the stated currency. Your final total may include product charges, applicable shipping fees, and taxes, less any eligible discounts.
Review the complete order breakdown before confirming payment. Eligible items, expiration dates, minimum purchase requirements, and whether discounts can be combined are governed by the terms of the relevant offer.
If you intend to pay in U.S. dollars, confirm that checkout displays USD. Your card issuer or payment provider may charge currency conversion or international transaction fees. Those fees are determined by the relevant institution.
Payment Status & Order Confirmation
After completing payment, review the checkout result and check the email account used for your order confirmation.
Payment authorization, a charge on your account, and order confirmation may not appear at the same time. A βpendingβ amount on your bank account does not necessarily mean an order has been completed or that you have been charged twice.
If checkout reports a failure, you do not receive a confirmation after paying, or you are unsure whether your order was successful, check your spam folder and contact customer support before making repeated payment attempts.
Failed Payments & Possible Duplicate Charges
If a payment fails, check whether:
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Your payment details and billing address are correct.
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Your card allows online or international transactions.
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You have sufficient funds or available credit.
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Your bank or payment provider requires additional verification.
If you still cannot complete payment, contact your bank or payment provider for the specific reason, or use another payment method offered at checkout.
If you notice a possible duplicate charge, provide your checkout email address, payment time, amount, and relevant transaction records. Before sending screenshots, conceal full card numbers, account balances, and unrelated sensitive information. We will review the order records. Bank authorizations or payment-provider processing issues may also require you to contact the relevant institution.
Protecting Your Payment Information
Enter payment details only on the websiteβs checkout page or the payment-provider page it directs you to. Check that you are visiting the correct domain.
When contacting support by regular email, phone, or social media, do not share:
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Full payment card numbers or card security codes.
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Payment verification codes or text-message verification codes.
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Online banking, payment account, or website account passwords.
Support inquiries generally require your order number, checkout email address, payment date, amount, or transaction reference number. If additional information is needed, we will explain its purpose. Avoid sending personal information unrelated to your inquiry.
After shopping on a public or shared device, sign out of relevant accounts and do not save payment details or passwords.
Order Cancellations & Refunds
Completing payment does not mean an order can be changed or canceled at every stage. Contact customer support as soon as possible. Whether a request can be accommodated depends on the orderβs status and the applicable policy.
Review our Return & Refund Policy for return eligibility, refund methods, and processing timeframes. After a refund is approved, your payment providerβs posting time may differ from our processing time.
Payment Support
If you have questions about your order total, payment status, or a possible unusual transaction, contact us:
Customer Support Email: service@nuvorad.com
Customer Support Phone: +86 130 4935 1490
Customer Service Hours: 8:00 AMβ10:00 PM, Pacific Time (US & Canada).
Include your order number. If an order number has not been generated, provide your checkout email address, payment time, and amount so we can investigate.